City governments are leveraging digital platforms to increase engagement from the community and make services more accessible to their constituents. These platforms allow citizens …
Government services are increasingly moving online which can lead to more efficiency and greater accessability. But online services also come with privacy and security risks. This …
Users act as valuable ``citizen sensors'' by reporting issues in public spaces enabling cities to address infrastructure problems in a timely manner. Municipal web sites are one …
While installing patches (updates) quickly is important for security, many system administrators do not have access to key resources like dedicated testing environments to ensure …
Attackers attempt to create successful phishing campaigns by sending out trustworthy-looking emails with a range of variations, such as adding the recipient name in the subject …
Twitter accounts are public by default, but Twitter gives the option to create protected accounts, where only approved followers can see their tweets. The publicly visible …
Case study of a Critical Windows patch which had problems. The case explores how admins learn about patches, how issues are identified by online admin communities, communication …
Common anti-phishing advice tells users to mouse over links, look at the URL, and compare to the expected destination, implicitly assuming that they are able to read the URL. To …