Why do They Need to Know I Spotted a Pothole? Privacy Issues in Canadian Municipal Problem Reporting Websites

Users act as valuable ``citizen sensors’’ by reporting issues in public spaces enabling cities to address infrastructure problems in a timely manner. Municipal web sites are one method for collecting such reports, and they often ask for personal information such as name, phone number, and address in addition to reports. Together with common practices such as third party connections and the use of cookies, there is a serious potential for privacy loss, which should be addressed via a clear privacy policy. We examined 14 Canadian Municipal Problem reporting web sites considering issues like what information is required to report, third party connections, and privacy policies. We checked third party connections by sampling the web traffic sent when reporting a pot hole. One city did not provide a privacy policy. The coverage of the remaining 13 varied substantially. For example, five out of 14 cities required personal information to submit a report, but only one had a privacy policy that comprehensively addresses what happens to that data. All city websites contact more third parties during pothole reporting than are covered in their privacy policy. Such clear gaps in privacy policies might negatively affect citizens’ trust in the platforms.

Mensch und Computer 2025 - Workshopband